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In this Episode Jerry and Andrew continue the conversation around the Customer Lifecycle. There are multiples layers that create a successful Customer Lifecycle. Today Jerry and Andrew speak about the importance of TEAM. How does hiring, training and accountabilities fit into creating a great experience for the customer (patient)! If you haven’t created the culture of team then you can never truly take care of the customer (patient). We also address the role of customer service and its role in this process. Lastly, we talk about how an interview should go from the perspective of the owner sitting across from you.
Thanks for listening to Healthcare Disruption!